FREQUENTLY ASKED QUESTIONS
Are reservations required? Advance, prepaid reservations are required. Seating is limited. Call early to avoid disappointment. Generally, we recommend booking your trip at
least one month in advance. During the months of September through
December, we strongly recommend booking at least three months in
advance.
Can I pay with cash when I get there? Unfortunately, no. Prepaid reservations are required. We accept Visa, MasterCard, or Discover.
When will my credit card be charged? Your credit card will be charged at the time you make
your reservation.
Will I receive my tickets in the mail? All
dinner train tickets are held at the depot ticket window for pick-up on
the evening of your trip. You will be mailed, or e-mailed, a
confirmation letter, which you will need to present that evening at the
ticket window.
When do you need to know which meals I would like? You must provide us with your meal
choices at least seven days prior to your trip.
Is there a strict dress code? Although many men choose to wear a suit or sport coat, they are not
required. We do request a "Nice Casual" attire,
such as Dockers and a nice shirt or sweater for the men and slacks and
top or casual dress for the ladies. This is your evening to relax and
enjoy yourself, but it should also be special.
When do we need to be there? Plan to arrive by
5:00, as we will begin to board the train shortly thereafter. The train will depart promptly at
5:30 PM.
Arriving on time will allow you time to pick-up your tickets, and give
us a chance to review important trip information with you. Also,
keep in mind that upwards of 60 freight trains pass through Boone on
any given day. This frequently leads to travel delays for our
customers. Your punctual arrival helps to ensure you won't be
caught on the wrong side of the tracks as your train departs our depot.
Is smoking allowed on the train? Smoking is not allowed. All Boone & Scenic Valley Railroad trains, buildings, and grounds are smoke-free.
May I bring wine? Although
the Boone & Scenic Valley Railroad & Museum and our
caterer are not licensed to sell liquor on the train, each couple may
bring one (1) bottle of wine to enjoy with their meal. A corking fee of
$5.00 per bottle will be applied to your order. This is a
requirement of our insurance company. Corking fees need to be
paid prior to the date of your ride. Please "check" your wine
at the ticket window upon arrival at the depot. Other
alcoholic beverages will not be permitted. Our own "Scenic Valley
Red" and "Whistle White" are available from our gift shop. For
more information, call 1-800-626-0319.
What if I need to cancel my order? Cancellation notifications and
date change requests must be
received at our office at least seven (7) days prior to the
ride. Cancellation policies are strictly enforced.
What if snow is predicted on the day of my trip? Our trains operate rain or shine. The
decision to run is based on actual weather conditions at the railroad. If
the train runs, no refunds or adjustments are made. If a train is cancelled due to bad
weather, a gift card will be issued – no cash refunds.
Are the cars air conditioned? Yes, the cars are completely enclosed, heated and air conditioned.
Is the train handicap accessible? Unfortunately,
stairs, narrow hallways and other limitations make these cars
inaccessible to persons utilizing wheelchairs, motorized scooters, etc.
How much do tickets cost? Tickets are $55 per person, regardless of age.
Will we cross the Kate Shelley High Bridge? Actually,
the Kate Shelley Memorial High Bridge is located on the Union
Pacific Railroad's mainline across Iowa, which is unrelated to our
line. However, we do cross the 156' tall Bass Point Creek High
Bridge, which is the highest single-track interurban railroad bridge in
the United States.
|